Shipping and Handling: Shipping and handling fee will be a fixed amount of $8.00 per order. We ship via US postal priority mail, unless you request special handling, or we determine that UPS is more cost efficient due to the weight and size of the shipment. (For example, ikebana supplies)
Sales Tax: There is no sales tax on orders placed outside Georgia. Georgia residents will be charged 7% sales tax. This tax is automatically calculated on online store orders.
Returns and Exchanges: If you are not satisfied with any item we ship, you may exchange it or request a complete refund -- less shipping and handling charges -- within 30 days of shipping, provided the item is returned in unused condition. Your charge card will be credited upon receipt of the returned merchandise. A $5.00 handling fee will be charged on all exchanges and returns, and the customer must pay return shipping charge unless it is a Washi Accents shipping error.
Backorders: Occasionally we experience out-of-stock situations due to supply fluctuations. If items must be backordered, we will alert you to approximate shipping dates. Your credit card will not be charged for a backordered item until it is shipped to you. For international orders there will be no back orders and will be cancelled from the order.
We usually ship by the US Postal Service-First Class International Rate. Priority Mail International is also available, but it is considerably expensive. Shipping charges depend on the order's weight. Packing and handling charges may also be applied to the order. Please contact us for a shipping cost estimate. We accept credit card - Visa, Mastercard, Discovery, and American Express. We also accept PayPal. All payments must be in US Dollars. Washi Accents will not take responsibility for lost or stolen orders. International orders are shipped at the buyers risk. Trucking numbers are available only with Express Mail which is very expensive.
We use a secure process to handle your order information. Credit card and contact information including email address, telephone number, address, etc. which is provided by the customer is used solely for the purpose of completing the order. Information you give us is never sold or traded to third party vendors. This means you can be confident that when you shop at Washi Accents your order and credit card information is safe.